Cosmoss VU Limited was established in Wanchai, Hong Kong in 2005. Ever since it’s inception the aim has remained honest and true. Our goal has always been and always will be in the provision of reliable and competitive products designed to satisfy customer needs. Our founding principles of Sincerity, Integrity and Dedication has been the driving force in making us stand out to our clients as well as in our markets. Over the years, Cosmoss VU Ltd. has emerged to become one of the finest professional appliances providers that caters a plethora of major domestic appliances and small domestic appliances to our many customers. We make it a point to work very closely with our clients and vendors as partners forming a single team to deliver highly performing quality products.
Client Satisfaction & Quality Assurance
Customer care is of utmost importance to us, which is why we stay in constant contact with our customers. In our eyes, customer satisfaction is the key to a long-standing partnership and to our corporate success. With this mindset, we offer our clients an extensive range of products that are durable, aesthetic, have high functionality and above all are of top quality. Our stringent processes devised by management to achieve our objectives include:
- Manufacturers are carefully interviewed and their systems are audited before being provided an approved vendor status.
- We have an operating procedure for approving samples and ensuring that the samples/ shipments comply with the client specification.
- The process begins by firstly understanding individual client requirements before narrowing on the most appropriate supplier/service provider.
- Constantly following up to ensure timely shipment is a key role.
- The process continues with obtaining the clients' satisfaction report on arrival of the goods at the customers' warehouse.
- The process ends only after handling issues, if any, arising after retail sale of merchandise.
As such our company is recognized as a reliable Professional Appliances Solutions Provider. The focus of our company is on building partnerships with selected companies where all players look at issues from the same perspective. All relationships are worked on to develop a long-term partnership.
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Network
For judicious and quick delivery of shipments, our company has cultivated a formidable network that spreads in national and international markets. We have a presence in four continents and over thirty countries. We have a technical team stationed in China for monitoring, supervising and controlling our shipments. With our core values centered on our four P’s of success, namely Promoters, Process, Partnership and Passion we have been able to extend our network to even the most remote markets around the globe.
